Data deletion
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If you have talked to the assistant of a salon that uses StudioBooking (for example on WhatsApp) and you want us to delete your data, this page explains how.
1. How to request deletion
- Write to us at contact@web-digital.ro with the subject "Data deletion request".
- Include: the name of the salon you talked to, the phone number you used on WhatsApp or for the appointment and, if applicable, the email used for the appointment.
- You can also write directly to the salon: it is the controller of your data and can ask us to delete it.
2. What we delete
On a valid request we delete or anonymise your data in the service: the conversations with the assistant, the name, phone number and email associated with them, and the appointments in which you appear, to the extent they do not have to be kept for legal reasons.
3. Identity verification
To avoid deleting someone else's data, we may ask you to confirm that the phone number is yours (for example with a reply from that number). We do not ask for identity documents unless strictly necessary.
4. Timeline
We reply without undue delay and, as a rule, within one month of receiving the request. If the request is complex, the period may be extended as the law allows, and we will tell you why.
5. Exceptions
We may keep certain data where the law requires it (for example the salon's accounting records) or to defend a legal claim. In that case we tell you what we keep and why.
6. Data held by WhatsApp and Meta
Messages sent on WhatsApp are also processed by Meta under its own policies. Deleting your data from our service does not delete data held by Meta. For that, use the WhatsApp and Meta settings or forms.
7. If you are a salon
When the service ends, at your written request, we return your data (export) and/or delete it, in line with the data processing agreement. Write to us at contact@web-digital.ro.
8. Other rights
You also have the right of access, rectification, restriction, portability and objection. Details are in the Privacy Policy. You can lodge a complaint with ANSPDCP: www.dataprotection.ro.