Terms of Service

Last updated: 15 November 2026

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1. Who we are and who this is for
2. The service
3. The free pilot
4. The salon's obligations
5. Limits of the AI assistant
6. Personal data
7. Availability
8. Intellectual property
9. Limitation of liability
10. Termination
11. Governing law
12. Contact

1. Who we are and who this is for

The StudioBooking service is provided by Web Digital Venture SRL, tax ID (CUI) 46880060, Trade Registry no. J40/18742/2022, with its registered office at Str. Baba Novac nr. 18, bl. 24B, sc. A, et. 1, ap. 6, Sector 3, București ("we"). The service is aimed at professionals and businesses (beauty salons, barbershops, nail studios and similar activities), not consumers. By using the website or the service you accept these terms on behalf of the salon you represent.

2. The service

StudioBooking offers salons two solutions. The WhatsApp Assistant answers the salon's customers on WhatsApp on its behalf, provides information about services, prices and opening hours, and takes appointment requests that it forwards to the salon. The complete solution adds a web application (online booking page, calendar, customers, team, services and an admin panel), and the assistant checks available times and creates appointments in the salon's calendar. The salon can take over any conversation at any time; when the salon writes from the WhatsApp Business app, the assistant pauses on that conversation for 12 hours.

Connecting a WhatsApp number is done through Meta's official process and depends on its approvals. Available features may be extended or changed over time.

3. The free pilot

We offer selected salons a free 30-day pilot with no long-term contract. The pilot is a testing period: you help us with feedback (about 20 minutes per week) and we configure the assistant and support you. At the end you may continue under terms agreed together or stop, with no obligations. We will not name you as a reference without your written consent.

4. The salon's obligations

• You provide accurate information about services, prices, hours and specialists, and update it when it changes.
• As controller, you are responsible for the legal basis for processing your customers' data and for informing them, including that they are interacting with an automated assistant.
• You comply with the WhatsApp Business terms and the applicable Meta policies. In particular, you do not use the service for promotional or bulk messages without the required consent.
• You do not use the service for unlawful or misleading content or content that infringes the rights of others, and you do not try to compromise its security.
• You keep your access to the administration panel confidential.

5. Limits of the AI assistant

The assistant uses a language model and may make mistakes or misunderstand a message. It is configured not to invent information and to refer the customer to the salon when it does not have the answer, but we cannot guarantee that errors never occur. The salon remains responsible for checking the appointments in the calendar. The service is not intended for emergencies or medical information.

6. Personal data

For the data of the salon's customers, the salon is the controller and we are the processor. We conclude a data processing agreement (Article 28 GDPR) before the service is used with real data. Details are in the Privacy Policy. Requests from data subjects are handled as described on the Data deletion page.

7. Availability

We make reasonable efforts to keep the service available but do not guarantee uninterrupted operation, especially during the pilot. The service also depends on third-party providers (for example Meta and infrastructure providers) that we do not control.

8. Intellectual property

The software, the StudioBooking brand and our materials remain ours. The salon's data and content (services, prices, texts, customer data) remain the salon's. The salon gives us the right to use them only to provide the service.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses, lost profits or lost customers resulting from the use of the service or from the assistant's errors, and our total liability to the salon is limited to the amounts the salon paid for the service in the previous 12 months (in the free pilot, zero). These limits do not apply where the law does not allow liability to be limited, for example for wilful misconduct or gross negligence.

10. Termination

Either party may stop using the service by written notice. On termination, at the salon's request, we delete or return its data, in line with the data processing agreement. We may suspend access if the service is used contrary to these terms.

11. Governing law

These terms are governed by Romanian law. Disputes are settled amicably and, failing that, by the competent Romanian courts.

12. Contact

For questions about these terms: contact@web-digital.ro.